9891-555-701

Delivery And Cancellation

  1. The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website/s may not meet your expectations. There may be alteration with respect to you Order. This will be intimated to you by the Company. If you do not agree with the same, the Company will provide you an opportunity to either receive a full refund or a coupon code to be redeemed against the purchase of the alternative Product of the same value, which will valid till 90 days from the purchase.
  2. Title and risk of loss for all Product/s ordered by You shall pass on to You upon the Company’s shipment to the shipping carrier.
  3. The Company will make the delivery on a ‘best effort’ basis after acceptance of Your order. Subject to events beyond the Company’s control, the Product/s will be shipped within 7 days of the acceptance of the order.
  4. The Company will communicate the dispatch details to You and will ship the Product/s to the mailing address provided by You while placing the order. If you do not receive the Product/s within a reasonable period of time, You should immediately notify the Company(call or whatsapp or +91-9891555701).
  5. You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same.
  6. The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will refund the money to You. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, in accuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Company.
  7. In the event You desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product/s to you. Once dispatched, the Company will not accept any cancellation request from Your end.

Return, Refund Or Exchange Policy

The Company provides You a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy you’re your purchase provided You meet with the following conditions:

  1. The request for return, exchange or refund should be raised within 7 (seven) days of the receipt of the products from our Website.
  2. The price tag and any other identification tag, the invoice and the original packing must be intact and sent back.
  3. The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable.
  4. You need to mention your order number, the date of order and your date of receipt.
  5. Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable.
  6. The Company has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject.
  7. In case your request is accepted by our team, we would refund you an amount upto Rs. 100 towards the shipping cost or provide you with a coupon code which can be used on your next purchase.
  8. To request for a return, refund or exchange, please contact our customer care at (+91)9891555701 or mail us at nayancartofficial@gmail.com. and we will get in touch with you.

Following are the additional requirements for specific products:

  1. For Soft contact lenses, Box should not be open or price tag should not be tampered
  2. For hard / scleral contact lenses : There is no refund policy but warranty policy. In case you are not satisfied with product, you will be provided with additional product of different parameters as tested by your doctors/ optometrist but money will not be refunded for that the maximum time period is 30 days. From the date of the receiving the order.
  3. For artificial eyes : There is no refund of amount and one more artificial eye will be provided in case patient / client or you are not satisfied with the final product. The refund, or exchange process will be initiated only after we have received the product/s in the condition as mentioned above. As stated You could either get a refund of cash or exchange it for a coupon code . If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse. Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account. Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard. This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.